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FAQ's

Shipping, Order Tracking & Delivery

All orders placed on Brands River are dispatched through our courier service - TCS, MNP, Trax, and RA Logistics(only available in Lahore).

Sorry, currently, we do not have any service available to expedite the order delivery. In the future, if we offer such a service and your area pin code is serviceable, you will receive a communication from our end. Our usual order delivery time is 2-3 working days.

Cancelations & Modifications

Order can be canceled till the same is out for delivery. Note: This may not apply to a specific logistics partner. You would see an option to cancel within the ‘My Orders’ section under the main menu of your Brands River Website/App, then select the item or order you want to cancel. If you cannot cancel the order from the ‘My Orders’ section, you can refuse it at delivery time.

You can cancel an order when it is in packed/shipped status as long as the cancel option is available on our Website/App. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

Returns & Exchange

Order can be canceled till the same is out for delivery. Note: This may not apply to a specific logistics partner. You would see an option to cancel within the ‘My Orders’ section under the main menu of your Brands River Website/App, then select the item or order you want to cancel. If you cannot cancel the order from the ‘My Orders’ section, you can refuse it at delivery time.

The number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked up anywhere between 15 working days.

If you selected Cash on Delivery, there is no refundable amount because you still need to pay for your order. In case you need more information regarding our returns & refund policy, you can check Brands River Refund Policy.

This may have happened if the item you have returned is used, damaged, or original tags or Maximum Retail Price tags need to be included. Suppose you need to accept the receipt of the re-shipped item. In that case, you shall continue to be ineligible for a refund. Brands River assumes no liability concerning the return or refund for the re-shipped item. For more details, please call our customer care at 0300 65 456 78.

Payment Method

We support the following payment option at Brands River:

  • Cash On Delivery

Policy For Verifying E-Mail Address

We always strive hard to provide the best experience to our customers. However, we have noticed that a few accounts violate our customer-friendly policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. Brands River verifies the email addresses to ensure meaningful communication about orders and shipments reaching our customers. Email addresses with an invalid domain, no mail server, or no mailbox fail the verification processes set by us. Brands River reserves the right to disable any cash-on-delivery option for orders placed from accounts that fail the email verification process.

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